Shipping policy

Shipping Policy

Order Processing & Dispatch

  • All orders are dispatched within 7–14 business days of order confirmation.
  • Business days exclude weekends and public holidays.
  • Once your order is dispatched, tracking details will be shared via email.
  • Please check your inbox (and spam/promotions folder) for tracking updates.

Note: Since each product is handcrafted using traditional hand block printing techniques, dispatch times may occasionally vary slightly due to the artisanal nature of production.


Return Policy

Eligibility

  • Returns are accepted within 7 days of delivery.
  • The product must be unused, unwashed, and returned in its original packaging with all tags intact.

Non-Returnable Items 

  • Customized or made-to-order products
  • Sale or clearance items

Refund Process

  • Once the returned item is received and inspected, refunds will be processed within 7–10 working days.
  • Refunds will be credited to the original mode of payment.

How to Initiate a Return

  • Email us at info@handandearth.com with your order number and reason for return.
  • Our team will share pickup/drop-off instructions once the return is approved.