Shipping policy
Shipping Policy
Order Processing & Dispatch
- All orders are dispatched within 7–14 business days of order confirmation.
- Business days exclude weekends and public holidays.
- Once your order is dispatched, tracking details will be shared via email.
- Please check your inbox (and spam/promotions folder) for tracking updates.
Note: Since each product is handcrafted using traditional hand block printing techniques, dispatch times may occasionally vary slightly due to the artisanal nature of production.
Return Policy
Eligibility
- Returns are accepted within 7 days of delivery.
- The product must be unused, unwashed, and returned in its original packaging with all tags intact.
Non-Returnable Items
- Customized or made-to-order products
- Sale or clearance items
Refund Process
- Once the returned item is received and inspected, refunds will be processed within 7–10 working days.
- Refunds will be credited to the original mode of payment.
How to Initiate a Return
- Email us at info@handandearth.com with your order number and reason for return.
- Our team will share pickup/drop-off instructions once the return is approved.